Return & Refund Policy

Return Policy

At Zenvo, we prioritize customer satisfaction. If you're not happy with your purchase, we will always work with you to ensure a seamless return process. You are never obligated to keep an item you don't want.

How to Return an Item:

• You can return your item either at the time of delivery or by reaching out to us via:
  • Phone: 03-259-011-828
  • Email: saadhaider314@gmail.com
  • Contact Form

We charge a Rs.100 return pickup fee for the convenience of getting your item back to us.

Return Eligibility:
To be eligible for a return, items must be in their original condition, including:

• Unused and undamaged
• All tags, stickers, and labels intact
• Original packaging intact

Refunds or Store Credit:

• We offer an unconditional return policy on all orders. Upon returning an item, you can choose between:
  • A refund (which may take up to 14 days to process, depending on bank policies)
  • Store credit (issued immediately upon return, which you can use for future purchases)

Non-Returnable Items:
The following items are not eligible for return or exchange:

• Products bought during sales or promotions
• Fragrances, beauty products, intimates, mobile phones, watches

All returns and exchanges must be processed through Zenvo. Returns will not be accepted at any third-party retail locations.

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Refund Policy

At Zenvo, we ensure that your purchase experience is hassle-free. If you're not satisfied with your order, we offer an unconditional money-back guarantee.

When you return your product, you have the option to either:

• Request a refund (processed within 14 days, based on bank policies)
• Receive store credit (immediately available for use)

For more information on returns or refunds, feel free to contact us at:

• Phone: 03-259-011-828
• Email: saadhaider314@gmail.com